FAQs

Feel free to call on 0494 006 088, email hscounsellingwellbeing@outlook.com or complete the Contact Form to discuss any questions you may have and book in your first appointment. If you are calling outside of the reception hours, please leave a message and we will get back to you.

Counselling can support you through a wide range of life challenges. Many people come to therapy when they’re feeling overwhelmed, anxious or unsure about their next steps. Others seek support to navigate relationship difficulties, stress, grief, low self-esteem or big life transitions.

You don’t need to have everything “figured out” before reaching out – counselling offers a safe, compassionate space to explore your thoughts, understand what’s driving your feelings, and develop strategies that genuinely help.

You don’t need a referral to book an appointment, simply contact us to discuss any questions you may have and book an appointment on 0494 006 088 or via email hscounsellingwellbeing@outlook.com.

Your first session is an opportunity for us to develop a shared understanding of what’s been happening for you and begin exploring why you might be feeling this way. We’ll talk about what brought you to counselling, any goals you may have, and answer any questions you’d like to discuss.

We’ll also go through confidentiality so you know exactly how your information is handled, and together we’ll start shaping a treatment plan that feels meaningful and achievable for you.

Importantly, this first session is also about making sure I’m the right fit for you. You should feel that I understand your concerns and that I’m someone you can comfortably work with as we move forward.

If you have private health insurance with extras cover, you may be able to claim back part of your session fee. Contact your private health fund to see if you are eligible.

As appointments are in high demand, at least 24 business hours’ notice is required if you need to reschedule or cancel your session. If less than 24 business hours’ notice is provided and I am unable to offer the appointment time to someone on the waitlist, a 50% cancellation fee will apply.

If you do not attend your appointment without notice, the full session fee will be charged. Same-day cancellations and missed appointments can interrupt your therapeutic progress and prevent another client from accessing support during that time.

If you are unable to attend due to sudden illness or a personal emergency, please let me know as soon as possible. If it’s after hours, you’re welcome to leave a voicemail or message.

Telehealth appointments are conducted via a secure video platform. Prior to your session, you will receive an email with a private link to access the appointment. At the scheduled time, simply click the link to join the session – no additional software or account setup is required.

For the best experience, please ensure you have a confidential space, a stable internet connection and a device equipped with a camera and microphone. Telehealth provides a convenient and effective way to engage in therapy, offering the same level of support and evidence-based intervention as in-person sessions.